Job Description
About the Role
Actual annual compensation offered will be based on several variables including geographic location, work experience, education, and skills/ achievements, and will be mutually agreed upon at the time of offer. The average compensation for this role is $70,000 - $85,000.00
As a Senior Field Service Engineer at TD SYNNEX, you’ll be the primary technical resource for our clients’ on-site hardware, software, and network needs. You’ll apply your deep technical expertise to resolve complex incidents, lead troubleshooting efforts, and ensure exceptional service delivery within established SLAs. You’ll also mentor junior engineers, support cross-functional IT projects, and serve as backup to the Field Service Supervisor.
Key Responsibilities
2nd level client support (50%)
– Diagnose and resolve escalated hardware, software, and network incidents on desktops, laptops, printers/scanners, RDTs, and warehouse equipment
– I...