Job Description
Summary
We are looking for a dynamic Senior Incident specialist to join our Bell Mobility Radio operations team. In this role, you'll lead the incident management process to resolution and restore our Radio service operations swiftly. You will also log and categorize recurring incidents as problems to improve incident management protocols. A successful Senior Incident specialist should excel at multitasking, remain judicious during major incidents, and have an aptitude for picking up new technologies and procedures.
Key Responsibilities
- Oversee the incident management process and the team members involved in resolving incidents.
- Respond to a reported service incident, identify the cause, and initiate the incident management process.
- Prioritize incidents according to their urgency and influence on the business.
- Produce documents that outline incident protocols such as how to handle or corre...