Job Description
Become a leading Senior Technical Support Specialist in a fast-paced IT environment. Utilize your strong problem-solving abilities to support a modern workforce across various platforms and locations.
This role requires you to serve as a key IT contact, providing extensive support to users in a collaborative setting. You'll handle onboarding processes, troubleshoot various applications, and maintain hardware ensuring compliance with security standards. Your insights will promote improvements in the support framework and enhance user satisfaction across the organization.
Key Responsibilities:
• Support onsite IT for Calgary operations
• Troubleshoot technical issues for remote users
• Manage onboarding processes and user access
• Build and manage Windows and macOS endpoints
• Maintain ticketing and service management systems
Requirements:
• At least 7 years in IT operations or support
• Expertise in Windows and macOS support
• Experience using MDM soluti...
This role requires you to serve as a key IT contact, providing extensive support to users in a collaborative setting. You'll handle onboarding processes, troubleshoot various applications, and maintain hardware ensuring compliance with security standards. Your insights will promote improvements in the support framework and enhance user satisfaction across the organization.
Key Responsibilities:
• Support onsite IT for Calgary operations
• Troubleshoot technical issues for remote users
• Manage onboarding processes and user access
• Build and manage Windows and macOS endpoints
• Maintain ticketing and service management systems
Requirements:
• At least 7 years in IT operations or support
• Expertise in Windows and macOS support
• Experience using MDM soluti...