Job Description
S'more About The Team
As the Senior Manager of Customer Care at HelloFresh Canada, you will play a crucial role in overseeing and enhancing the customer experience for our brands of HelloFresh, Chefs Plate, and Factor_. You will lead a dedicated team, ensuring that customer care operations align with HelloFresh's commitment to excellence and customer satisfaction. In this role you will drive a continuous improvement culture focused on experimentation and implementation.
Responsibilities
- Team Leadership: Lead and inspire the customer care team, fostering a positive and collaborative work environment.
- Continuous Improvement: Implement processes for continuous improvement, utilize experiments to identify the top opportunities, and advance the voice of the customer within the organization.
- Performance Optimization: Establish and monitor key performance indicators (KPIs) and budget, implementing initiatives ...