Job Description
Elevate the learning and quality initiatives as a Senior Manager at Questrade Financial Group. Drive impactful training programs and optimize service excellence in a progressive, hybrid work environment.
In this leadership role, you will guide the design and delivery of comprehensive learning strategies for the Sales & Service department at Questrade. Your focus will be on enhancing specialist operations across client services and brokerage while leveraging innovative AI technologies to transform the training experience. This role is pivotal in fostering a culture of continuous improvement and effective coaching within the organization.
Key Responsibilities:
• Lead and implement learning and development strategies
• Conduct training needs assessments across departments
• Design engaging learning programs using AI tools
• Develop coaching resources for leaders and managers
• Optimize service quality programs for exceptional client experiences
Requirements:
• 7...
In this leadership role, you will guide the design and delivery of comprehensive learning strategies for the Sales & Service department at Questrade. Your focus will be on enhancing specialist operations across client services and brokerage while leveraging innovative AI technologies to transform the training experience. This role is pivotal in fostering a culture of continuous improvement and effective coaching within the organization.
Key Responsibilities:
• Lead and implement learning and development strategies
• Conduct training needs assessments across departments
• Design engaging learning programs using AI tools
• Develop coaching resources for leaders and managers
• Optimize service quality programs for exceptional client experiences
Requirements:
• 7...