Job Description
Date limite pour présenter sa candidature : 07/01/2026
Adresse : 33 Dundas Street West
Groupe de famille d'emploi : Solutions clientèle
This is a hybrid role in Toronto
Senior Manager, Mortgage Renewal Lifecycle (Contract)
Location: Toronto, ON
Team: Customer Lifecycle Management
Reports to: Director, Customer Lifecycle Management & Strategy
Contract Duration: 16 Month Contract Through October 31, 2027
Role Summary
The Senior Manager, Mortgage Renewal Lifecycle (Contract) is accountable for leading the design, build, and delivery of the Mortgage Renewal Lifecycle journey, a priority initiative aimed at transforming renewal from a rate-driven transaction into a relationship-led lifecycle moment.
This role owns end-to-end journey health and effectiveness, from strategy through execution and post-launch optimization, with a focus on improving customer retention, primacy, and long-term relationship growth. The Se...