Job Description
Elevate the guest experience as Senior Manager of Premium Event Services at your local park. This role emphasizes high-quality service standards and hands-on leadership during key events.
Reporting to the VP of Hospitality, you will spearhead premium service initiatives across all catered and banquet events. Collaborating closely with the General Manager, Sales & Catering, and culinary teams, your focus will be on maintaining consistent service delivery and operational excellence. This client-facing position requires an on-site presence during significant events to foster relationships and facilitate service recovery when necessary.
Key Responsibilities:
• Establish and maintain premium service standards for events
• Observe live events for quality and guest experience
• Build strong client relationships through visibility and communication
• Lead service recovery efforts when issues arise
• Cooperate with teams to ensure event ex...
Reporting to the VP of Hospitality, you will spearhead premium service initiatives across all catered and banquet events. Collaborating closely with the General Manager, Sales & Catering, and culinary teams, your focus will be on maintaining consistent service delivery and operational excellence. This client-facing position requires an on-site presence during significant events to foster relationships and facilitate service recovery when necessary.
Key Responsibilities:
• Establish and maintain premium service standards for events
• Observe live events for quality and guest experience
• Build strong client relationships through visibility and communication
• Lead service recovery efforts when issues arise
• Cooperate with teams to ensure event ex...