Job Description
Location: Amersfoort, Netherlands
Overview
Senior role within a Mid Office environment focused on mortgage applications and underwriting processes. Responsible for coordinating operations, improving processes, and supporting team performance from application approval through to finalization.
Key Responsibilities
- Set up, manage, and improve training processes
- Create, analyze, and maintain reports and dashboards
- Handle administrative coordination (scheduling, leave tracking, authorizations, time checks, mailbox management)
- Coordinate security incidents and escalate complex cases, issues, and complaints
- Lead recruitment activities, onboarding, and training of new team members
- Participate in projects and process improvement initiatives
- Analyze workflows and drive continuous improvement (Lean approach)
- Oversee focus areas such as quality, internal contr...