Job Description
Publicis Groupe in Santiago, Chile, is looking for an Onsite Tech Support Senior Associate to deliver Level 2 and Level 3 technical support. This role involves troubleshooting hardware, software, and connectivity issues while ensuring the stability of the IT infrastructure.
Responsibilities
- Manage incidents
- Perform root cause analysis
- Participate in improvement initiatives
Qualifications
- 3+ years of IT support experience
- Technical certifications
- Strong problem‑solving skills