Job Description
Lead AI transformation in support at Ingram Micro as a Senior Principal Product Manager. Define and execute strategies in Unified Support on a global scale.
As a key figure in Ingram Micro's AI initiatives, you will leverage your extensive knowledge of enterprise SaaS and customer experience platforms. This role requires a strategic thinker who can marry AI efficiency with exceptional user experiences, shaping a new foundation for global support operations. Collaborate across departments to implement state-of-the-art support solutions.
Key Responsibilities:
• Lead and define Unified Support's global product strategy
• Drive initiatives for AI transformation in support
• Automate and orchestrate workflows across operations
• Work closely with Engineering and AI/ML teams
• Build cohesive support experiences for diverse users
Requirements:
• Bachelor’s degree in computer science or Engineering
• At least 8 years in Product Management
• Experience in AI-dri...
As a key figure in Ingram Micro's AI initiatives, you will leverage your extensive knowledge of enterprise SaaS and customer experience platforms. This role requires a strategic thinker who can marry AI efficiency with exceptional user experiences, shaping a new foundation for global support operations. Collaborate across departments to implement state-of-the-art support solutions.
Key Responsibilities:
• Lead and define Unified Support's global product strategy
• Drive initiatives for AI transformation in support
• Automate and orchestrate workflows across operations
• Work closely with Engineering and AI/ML teams
• Build cohesive support experiences for diverse users
Requirements:
• Bachelor’s degree in computer science or Engineering
• At least 8 years in Product Management
• Experience in AI-dri...