Job Description
Job Description
ABOUT THE JOB
Act as the face of the company and its digital solutions, driving customer ROI, value creation, and business growth through strategic insights and analytics. Build strong partnerships with clients, support onboarding, and deliver impactful recommendations using NIQ tools and data. Lead client relationships, execute service models, and coach junior team members while identifying and converting growth opportunities.
RESPONSIBILITIES
External
- Serve as relationship owner within Customer Success team,
- Lead Joint Business Planning (JBP), Quarterly Business Reviews (QBO), and manage Net Promoter Score (NPS),
- Educate customers on relevant features and functionalities tailored to their business needs,
- Deliver insightful presentations and actionable recommendations,
- Help improve renewal rates by demonstrating clear...