Job Description
Job Summary:
About the Role:
- Provides system support through troubleshooting, researching and resolving issues; communicates effectively with customers regarding status of incidents
- Collaborates with IT Project Managers and other stakeholders on development initiatives, providing input and feedback throughout the various stages of testing and implementation
- Identifies areas where operational efficiencies can be improved and assists in implementing changes
- Maintains relationships with key stakeholders and ensures appropriate communication across the organization
- Understands customer requirements and contributes to defining and delivering strategic technology solutions
- Applies business process methodologies and change management techniques to meet business objectives
- Consults with users and functional experts to determine specifications for new systems or modifications to existing systems
- Monitors key performance indicators (KPI) to ...