Job Description
Aon sp. z o.o.
Senior Speech Analyst
A Senior Speech Analyst delivers significant value to contact center operations by leveraging advanced speech analytics tools to extract actionable insights from customer interactions. By analyzing call recordings and transcriptions, they identify trends, recurring issues, and opportunities for process improvement. Their expertise enables them to uncover root causes of customer dissatisfaction, monitor compliance with scripts and regulations, and highlight coaching opportunities for agents. This data-driven approach helps streamline operations, reduce call handling times, and enhance the overall quality of customer service.
On a broader business level, a Senior Speech Analyst’s insights inform strategic decision-making and drive continuous improvement. Their work supports the development of targeted training programs, refines customer engagement strategies, and helps align contact center goals with organizational obj...
Senior Speech Analyst
A Senior Speech Analyst delivers significant value to contact center operations by leveraging advanced speech analytics tools to extract actionable insights from customer interactions. By analyzing call recordings and transcriptions, they identify trends, recurring issues, and opportunities for process improvement. Their expertise enables them to uncover root causes of customer dissatisfaction, monitor compliance with scripts and regulations, and highlight coaching opportunities for agents. This data-driven approach helps streamline operations, reduce call handling times, and enhance the overall quality of customer service.
On a broader business level, a Senior Speech Analyst’s insights inform strategic decision-making and drive continuous improvement. Their work supports the development of targeted training programs, refines customer engagement strategies, and helps align contact center goals with organizational obj...