Senior Technical Support Engineer

Mercor

San José, San José, Costa Rica
Full-time
Posted May 31, 2026

Job Description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Customer Success Engineer (LatAm)
Type: Contract
Compensation: $40,000–$50,000
Location: Remote

Role Responsibilities

  • Respond to support requests from Mercor’s talent pool who have questions or issues applying for roles on our platform.
  • Triage and investigate talent-reported issues by examining telemetry data, inspecting network requests, writing queries against our database, and troubleshooting c...