Senior Technology Operations Analyst - SAP BASIS Developer -Managed Services Practice - Dieppe, New
EY
Job Description
Overview EY Managed Services helps organizations run, optimize, and continuously improve their critical business operations. We take ownership of ongoing processes and applications, using data, technology, and industry expertise to deliver consistent performance, operational efficiency, and measurable outcomes—allowing our clients to focus on strategic priorities.
Key Responsibilities
Provide end‑to‑end SAP BASIS support across DEV, QA, and Production environments
Monitor SAP systems for availability, performance, background jobs, spool, and system health
Handle incident, problem, and service request tickets in line with SLAs and support procedures
Support patching, kernel upgrades, and support packs under change management processes
Manage user administration, roles, authorizations, and audit‑related activities
Troubleshoot BASIS issues, perform root cause analysis, and coordinate resolution with relevant teams
Sk...
Key Responsibilities
Provide end‑to‑end SAP BASIS support across DEV, QA, and Production environments
Monitor SAP systems for availability, performance, background jobs, spool, and system health
Handle incident, problem, and service request tickets in line with SLAs and support procedures
Support patching, kernel upgrades, and support packs under change management processes
Manage user administration, roles, authorizations, and audit‑related activities
Troubleshoot BASIS issues, perform root cause analysis, and coordinate resolution with relevant teams
Sk...