Service Advisor

Service Advisor

Service Advisor is a customer-facing role responsible for delivering an exceptional ownership experience by supporting service operations from intake through completion. This position serves as a key connector between customers, technicians, and internal departments—ensuring equipment is maintained and repaired efficiently while driving strong service performance, customer satisfaction, and retention.

The ideal candidate is organized, technically curious, customer-focused, and thrives in a fast-paced dealership environment.

Reports to: Operations Manager
Location: Bobcat of Brantford

Key Responsibilities

Customer Experience & Service Support

• Greet and assist customers in person, by phone, and via email with service-related inquiries.
• Act as a trusted advisor by identifying customer concerns and recommending appropriate repairs, inspections, and preventative maintenance solutions.
• P...