Job Description
Your mission
Do you like to have an impact on customer experience? Are you the ‘spider in the web’ who connects services and processes with clients? Is the answer yes and yes? Then this opportunity is for you.
As a service center expert you will be part of the international service center of Telio Group. Based in our beautiful Amsterdam offices, in a relaxed atmosphere you will work closely with other colleagues from the service team, the Country Manager Netherlands and the rest of the supportive international Telio team.
What does that mean exactly?
- Our face to the customer: you will answer requests and questions by e-mail, telephone and our Service portal and advise our users on appropriate actions
- Problem solver: you will solve minor technical issues or escalate them to our second level Technical Services and IT
- Validate, classify, pri...