Job Description
Every service job has a hundred moving parts. As Service Coordinator, you're the one who makes sure none of them get dropped.
Your main responsibilities
Service coordination
Receive and manage incoming service requests from the service mailbox and customer channels
Coordinate and assign service engineers for remote support and field service
Ensure efficient planning and prioritization of service activities
Communication & follow-up
Act as the primary coordinator for customer communication in ongoing service matters, ensuring clear follow-up and alignment across internal teams.
Provide timely, clear updates on status, availability, and progress
Follow up open requests until they are closed; coordinate certificate renewals for service engineers
Operational planning
Maintain a clear overview of ongoing service activities and resource allocation
Support prioritization of tasks and ...