Service Delivery Lead

Remsoft

ottawa, on, Canada
Full-time
Posted May 24, 2026

Job Description

Responsibilities

  • Actively participate in monthly performance reviews and reporting for each client.
  • Deliver technical training for power users and generate regular custom reports.
  • Design and deliver client-specific workshops, presentations, and ad-hoc sessions.
  • Provide client-facing technical training for new users of Remsoft's solutions.
  • Assist with project deliverables, including process mapping, data analysis, and workshop facilitation.
  • Document and communicate client-specific system configuration requirements.
  • Contribute to product development by providing business requirements from client interactions.

Qualifications

  • Language: English (French proficiency is a plus).
  • Software: Extensive experience using Excel, SQL, Power BI, and ERP systems (SAP, Oracle, Maximo, etc.).
  • Years of Experience: 5-10 years in an asset-intensive company or industrial supply...