Job Description
Overview
About SymphonyAI Financial Services
SymphonyAI Financial Services delivers advanced AI-driven compliance and fraud solutions that empower financial institutions to detect risk, enhance efficiency, and ensure regulatory compliance. As we continue expanding our SaaS offerings across Azure and AWS—including next-generation platforms like DataHub , InvestigationHub , and Sensa —we are looking for a highly capable Service Delivery Manager (SDM) to ensure customers realize the full value of our solutions through world-class service delivery and proactive engagement.
Role Overview
The Service Delivery Manager serves as the primary operational and strategic contact for assigned SaaS customers, accountable for service quality, performance, and satisfaction. You will lead governance routines, oversee incidents and changes, coordinate cross-functional teams, and ensure SymphonyAI delivers secure, complia...