Job Description
Lead cloud service delivery as a Service Delivery Manager in the National Capital Region. This hybrid contract role supports federal defense cloud operations, ensuring performance and compliance.
The public sector client is seeking a Service Delivery Manager with 5-10+ years of IT Service Management experience. You will oversee end-to-end cloud services within the federal environment, aligning with federal standards and maintaining service stability. Your role will be pivotal in operational coordination across security and shared government partners.
Key Responsibilities:
• Manage cloud service delivery performance for defense initiatives
• Ensure compliance with SLAs and ITIL-based processes
• Act as an escalation point for major incidents
• Coordinate service delivery across federal organizations
• Support operations in incident and change management
Requirements:
• 5-10+ years in IT Service Management roles
• Strong cloud experience with AWS or Azure
The public sector client is seeking a Service Delivery Manager with 5-10+ years of IT Service Management experience. You will oversee end-to-end cloud services within the federal environment, aligning with federal standards and maintaining service stability. Your role will be pivotal in operational coordination across security and shared government partners.
Key Responsibilities:
• Manage cloud service delivery performance for defense initiatives
• Ensure compliance with SLAs and ITIL-based processes
• Act as an escalation point for major incidents
• Coordinate service delivery across federal organizations
• Support operations in incident and change management
Requirements:
• 5-10+ years in IT Service Management roles
• Strong cloud experience with AWS or Azure