Service Desk Agent - Network (m/k)

SMA Magnetics Sp. z o.o.

Kraków, Lesser Poland Voivodeship, Poland
Full-time
Posted June 08, 2026
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Job Description

We are looking for Service Desk Agent - Network who will be responsible for providing remote technical support, troubleshoot basic IT and network-related issues.


This is what your typical everyday life looks like:

  • Receive and log incoming service requests via phone, email, or self-service portal.

  • Perform initial diagnosis and resolve common technical and network-related issues (L1 scope).

  • Reset passwords and manage basic user access rights.

  • Troubleshoot network connectivity issues including IP conflicts, VPN access problems, and DNS/DHCP errors.

  • Assist users with network access setup and configuration.

  • Use diagnostic tools such as ping, tracert, ipconfig to analyze network problems.

  • Classify and escalate tickets to 2nd or 3rd line support teams as necessary.

  • Document known issues and solutions in the knowledge base.

  • Monitor ticket queues and ensure service ...
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