Job Description
<p class="wordsection1"><b>Main Accountabilities / Outputs</b></p> <ul> <li class="wordsection1">You'll be providing an excellent IT customer experience to the required standards, working closely with the Incident Management Request Fulfilment team to improve the quality of information to be used by 3<sup>rd</sup> party support teams to improve the incident resolution times.</li> <li class="wordsection1">Contribute to team success, by <a name="_Int_vVvmnh2x">demonstrating</a> our Client's values, sharing knowledge and best practice.</li> <li class="wordsection1">Being the first-time contact for IT issues from our Client's user community, <a name="_Int_sd9F0cNT">also providing</a> support to management. </li> <li class="wordsection1">Receiving, logging, and managing calls from internal employees v...