Job Description
PositionService Desk AnalystReporting toIT Lead, Mexico Service DeskPosition Description/ResponsibilitiesHardware and software support and installationInstallation of operating system images to new computer equipmentCollaborate with other IT groups for seeking resolution of reported issuesAdministration, creation, and configuration of accounts in Active DirectoryManage New Employee On-Boarding and Off-Boarding IT activities/permissions/accessAdministration, creation, and configuration of ERP accountsAssign/remove antivirus toolsPatch Management and Software DeploymentContact printer provider for printer support or request for printer tonersMaintain IT Assets System and Software InventoryProvide high quality first level support and response to the end userComplete all task in a timely manner to meet given SLAsProvide updates to customer for their reported issues regularly, including ticket approvalsTrack tickets status and ensure they are getting attention from other IT groups in tim...