POSITION DESCRIPTION
Data entry – handling sensitive data within various systems Verify accuracy of steps completed by other team members Handling Onboarding/Off boarding procedures Manage request queue and monitor aging tickets and provide status updates and follow-up Assist with backlogged tickets Assist with MS office products The position is based in Victoria (Client Location)
QUALIFICATIONS
Bachelor’s degree in Computer Science, IT, Business Administration, Commerce or in a related field is preferred A minimum of 3 years’ experience leading a customer service function in a fast-paced, multi-project and multi-customer IT environment ITIL Certification or working experience Experience working with ServiceNow or similar ticketing system Enterprise experience on a level 1 team Highly service-oriented, flexible and motivated MS...