Service Desk Analyst with French

AXA Group

Wroclaw, Lower Silesian Voivodeship, Poland

STANDARD

Posted June 03, 2026

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Job Description

  Service Desk Analyst with French 
 Wroclaw, Poland
 You will be responsible for delivering high quality service that improves the overall colleague experience. You will provide support of IT-related incidents and requests, ensuring agreed Service Levels are met, colleague expectations are managed and key targets are achieved. You will also contribute to the continual improvement of service delivery across all channels of colleague communication
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 What will your essential responsibilities include?
 Provide first line IT support for all AXA XL colleagues across a range of technologies, including desktop applications, printing/scanning, telephony, mobile devices, audio and video conferencing, business applications, etc.
 Act as a point of contact for colleague issues through phone, chat, email and portal, providing exceptional service in all colleague interactions
 Cooperate with other IT...
            

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