Job Description
Service Desk Position
HCL is looking for a Service Desk with below requirements.
Responsibilities
- Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.
Qualifications
- High school (B.Sc. or Diploma)
- 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
- Phone support experience is mandatory
- Technical helpdesk or technical call center experience is necessary (6 months)
- Willing to work in 24 x 7 operations.
- Great level of French spoken and written.
Benefits
- Life insurance
- Major Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable).
- Minor Medical Expense Insurance.
- Savings Fund (up to MXN $3,800 monthly)
- Food vouch...