Service Lead

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship, and Richemont strives to preserve the heritage and identity of each House while continually innovating and designing new products in line with the values of our brands.

Act as the service referent and disseminate service knowledge, updates, procedures and best practices to all boutique staff. Promote a service culture by integrating service standards, tools and updates into daily operations and drive positive change through collaboration with the boutique team. Ensure accurate data recording for personalized follow‑up, Cartier Care registration and a seamless omnichannel client experience. Monitor CS lead time and ensure timely action on tasks in MyClients.