Job Description
Overview
We are looking for a talented Service Manager to join our team and lead the service department in Kamloops, BC.
Responsibilities
- Manage operations to ensure smooth functioning and resolve complex business problems.
- Provide constructive feedback and development opportunities to enhance employee growth.
- Lead continuous improvement by refining processes to meet evolving customer and organizational goals.
- Review key performance indicators regularly to address issues and seize opportunities.
- Ensure work volume and quality meet company standards and achieve customer satisfaction.
- Identify trends and initiate changes to meet goals while maintaining uninterrupted service levels.
- Build positive relationships with key customers to foster professional connections.
- Set and measure goals for service operations to maintain high customer satisfaction levels.