Job Description
About Staples Canada
Staples Canada is an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
About the Role
As a Customer Support Specialist, you will act as the primary services specialist, providing customers with total service solutions. You will solve problems, answer questions and ensure all needs of the customer are met, including anticipating their needs based on the services provided. You will handle escalated customer interactions with professionalism and tact.
Responsibilities
- Ensure exceptional customer satisfaction with accuracy and professionalism while processing inquiries both in person and online, ver...