Job Description
As a Service Team Manager – Cooling , you will build and lead high‑performing field service teams across Norway and Sweden . You will ensure safe, on‑time, high‑quality delivery for our customers, drive customer satisfaction and growth, and bring structure and planning excellence to a visible, scaling function within our business.
What You’ll Be Doing
- Own delivery & planning: Build the plan, schedule resources, manage backlog/utilization, and deliver services on time, on budget, and to SLA.
- Lead & grow the teams: Hire, coach, and develop two country teams; establish clear goals, routines, and ways of working.
- Customer success & growth: Elevate satisfaction, identify opportunities, and partner with Sales to scope upgrades, retrofits, and services.
- Cooling focus: Coordinate solutions for air & liquid cooling; collaborate with specialists; ensure commissioning quality and robust RCA/problem‑solving.