Job Description
Job: ServiceNow Application Operations
Duration: 6 Months CTH
Location: Dallas- hybrid
Pay Rate: $80.00 - $82.14/hr. W2
Job Description:
- Manage a team of Application support engineers(onshore/offshore) to support operational activities, deployments of new capabilities, patching and upgrades of the ServiceNow platform
- Oversee and help address production issues in a timely manner, including off hours and weekend as necessary
- Responsible for service level availability of production and non-production environments
- Responsible for collaborating with engineering, product and extended IT teams to ensure successful delivery of projects and support
- Represent ServiceNow team to execute organization’s Disaster Recovery exercise
- Define and document policies, procedures, standards related to application operations