Job Description
**Company Overview**
**_ arrivia_**, Inc. is a market-leading travel and leisure provider with over $1 billion in annual sales, founded in 1996 as International Cruise and Excursions, Inc. (ICE). We deliver innovative travel-based loyalty, rewards, and incentive programs for some of the world’s most recognized brands. Headquartered in Scottsdale, Arizona, arrivia has over 2,200 employees across the U.S., Europe, Mexico, Australia, and India. Our Mexico City office opened in 2011 with 75 employees and has grown to over 500 associates.
**Position Overview**
The Site Director provides senior-level leadership and strategic oversight of **_arrivia’s_**_ _Mexico City Contact Center. This role is responsible for ensuring a safe and supported workplace, cultivating a positive culture, overseeing HR and site operations, and managing the site budget. The Site Director acts as a cultural ambassador and operational leader, collaborating with global teams to align site priorities with comp...
**_ arrivia_**, Inc. is a market-leading travel and leisure provider with over $1 billion in annual sales, founded in 1996 as International Cruise and Excursions, Inc. (ICE). We deliver innovative travel-based loyalty, rewards, and incentive programs for some of the world’s most recognized brands. Headquartered in Scottsdale, Arizona, arrivia has over 2,200 employees across the U.S., Europe, Mexico, Australia, and India. Our Mexico City office opened in 2011 with 75 employees and has grown to over 500 associates.
**Position Overview**
The Site Director provides senior-level leadership and strategic oversight of **_arrivia’s_**_ _Mexico City Contact Center. This role is responsible for ensuring a safe and supported workplace, cultivating a positive culture, overseeing HR and site operations, and managing the site budget. The Site Director acts as a cultural ambassador and operational leader, collaborating with global teams to align site priorities with comp...