Job Description
End Users Support
- Work with global IT service team to provide onsite technical support to end users.
- Manage and maintain end user’s hardware and software, ensuring end user devices and software are up‑to‑date with the latest patches and updates.
System Installation and Configuration
- Install, configure, and maintain office IT systems, such as PCs, mobiles, servers, networks, and software applications.
- Provide technical support for system upgrades and migrations.
Troubleshooting and Problem Resolution
- Diagnose and resolve IT‑related issues promptly to minimize downtime and disruptions.
- Implement preventative maintenance measures to reduce the occurrence of IT issues.
Network Management
- Manage and maintain the local area network (LAN).
- Monitor and troubleshoot as first level for WAN infrastructure, open local ISP ticket and follow up...