Job Description
SME - GPP Payments (Global Payment Plus)
The role of the SME is to be the client's technical focal point for the client's FGPP (Finastra Global Payment Plus) in production, troubleshooting and solving issues in production.
Key Responsibilities
- Strong & proven FGPP issue/case analysis: triage, recreation, trace analysis, DB and GUI usage.
- Deep FGPP business and functional knowledge.
- Proven hands‑on FGPP configuration experience: profiles and rules setup, not only setup design.
- Customer‑facing experience: leading technical calls.
- Experience with FGPP (not only Classic GPP) from the last 3 years.
Escalation Handling
- Manage escalations from L2 for complex and advanced issues.
- Provide guidance and support for configuration changes needed to resolve issues.
- Identify root causes, recreate issues, analyze tra...