Software Engineer III (Contact Center Technologies - Amazon Connect)

The Toronto-Dominion Bank (Canada)

Toronto, Ontario, Canada
Full time
Posted June 08, 2026
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Job Description

Description

:

The Contact Centre Technologies (CCT) Technology Solutions Lead is responsible for providing detailed solution design and creating practical technology solutions that both meet business needs while adhering to enterprise design guidelines and principles (i.e. low-cost, shared infrastructure, high-availability, flexible, and secure).

Specifically the CCT Solution Engineer will:

  • Provide domain-specific solution Engineering for Contact Center and Voice technologies,
  • Develop solution designs and costing for business and IT initiatives, and is responsible for defining the functional and infrastructure designs of these solutions
  • Provide subject matter expertise for standards development, making technical recommendations and delivery of proven solutions

    • Job Accountabilities

    Reporting to the Senior IT Manager, CCT Solution Engineering, the successful candidate supports the development of a consolidated enterprise-wi...

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