Job Description
The Software Support (SWS) Analyst works in partnership with clients, identifying product bugs, advising them how to use product technology and changing configuration setup to meet their business objectives or overcome problems. SWS Engineer needs technical knowledge, needs to be customer oriented and ready to provide quick but quality solutions to satisfy customer needs.* Delight customers by providing world class technical support. Be firm but courteous and polite while dealing with customers always.* Enhance customer service by dealing with all incidents professionally.* Investigate issues (independently or with little help) reported by the customer and Identify product documentation issues, code issues, configuration issues etc.* Reproduce customer issues and test fixes within NCR lab.* Debug code to isolate issues.* Collaborate with other departments like Engineering, Professional Services, Sales etc. to get the issue fixed and delivered to the customer in a timely manner (within ...