Job Description
Solution Customer Success Manager (S-CSM)
Responsibilities
- Act as a trusted advisor in People related processes for HCM – SuccessFactors solutions.
- Identify new opportunities for customers to leverage new or expanded SAP solutions.
- Mitigate churn and manage renewals of SAP solutions/services.
- Identify sales leads and support sales in expansion and upsell efforts.
- Manage through crisis and de‑escalate customer situations.
- Drive renewals, expansions, and upsells of subscription or perpetual license‑based solutions.
Qualifications
- Strong executive presence and relationship building skills.
- Deep knowledge of business models, strategies, and line of business processes.
- Proven ability to handle difficult customer situations and discuss complex issues with customer executives.
- Experience with cloud software solutions and delivery models.
- Exp...