Job Description
Solutions Engineer (CCaaS)
Hybrid: 2 days in office
Contract Duration: 6 months with extension
Job Summary
We are seeking a highly skilled Solution Engineer to join our team and contribute with the design and implementation of Contact Centre as a Service (CCaaS) solutions. The ideal candidate will have subject matter expertise in architecting and deploying CCaaS solutions, with a strong focus on enhancing customer and agent experiences through innovative technology.
Key Responsibilities
- Participate in the design and architecture of CCaaS and other Contact Centre solutions, ensuring alignment with business objectives and technical requirements.
- Collaborate with cross-functional teams, including business lines, IT, and others, to gather requirements and develop comprehensive solution designs.
- Evaluate and select appropriate CCaaS platforms and technologies, such as Genesys Cloud, to meet the orga...