Job Description
About Us
You will be working on customer support for a modern blockchain-based neo-banking app. Exciting opportunity to work with the greatest Blockchain companies.
The Role
As one of our first Customer Support Specialists, you will be the face of our neo-banking app and the primary point of contact for our users.
This is a fully remote position with shift-based scheduling to ensure proper coverage across multiple time zones. You will work in coordination with the other support specialist to provide responsive support during peak user hours.
You'll handle inbound support, help users resolve issues quickly, and help shape our customer support experience, knowledge base, and processes from the ground up. High performers will have clear growth opportunities into Customer Experience Design, Service Design, and Quality Assurance roles as the team expands.
What You'll Do
- Provide high-quality support via tickets, live ...