Job Description
Position Overview
We are seeking a motivated and experienced Spanish Sales Customer Service Representative (CSR) with strong English skills for a mid to senior level role. The ideal candidate will manage Spanish-speaking customer accounts, drive sales through consultative conversations, and deliver exceptional service across phone, chat, and email channels.
Key Responsibilities
- Handle inbound and outbound sales and service interactions in Spanish, confidently communicating in English when needed for escalation or internal coordination.
- Convert inbound inquiries and follow up on leads to meet or exceed individual sales targets and KPIs.
- Use consultative selling techniques to identify customer needs, recommend appropriate products or services, and close sales while maintaining compliance with company policies.
- Maintain accurate customer records in CRM systems, including notes on interactions, follow‑up tasks, and sales outcom...