Job Description
Bilingual Technical Support Specialist English/Spanish
Join to apply for the Bilingual Technical Support Specialist English/Spanish role at PosiTrace
Base pay range
CA$48,000.00/yr - CA$48,000.00/yr
Responsibilities
- Provide telephone and online technical support to existing customers in Canada, USA and Mexico, diagnosing and troubleshooting GPS Tracking hardware and software issues.
- Take ownership of customer issues, showing urgency to resolve problems and following up until they are fully resolved.
- Identify, analyze, and resolve customer technical problems efficiently.
- Document all inbound and outbound activities in the support ticketing system.
- Build lasting relationships with customers through excellent customer service, patience, empathy, and professionalism.
- Communicate clearly and effectively, adapting to the user’s technical level.
- Demonstrate a high level of...