Job Description
Job Description
MISSION
The Vendor Performance Specialist is an imperative role that manages the Indigo compliance program and evaluates vendor performance. This is a diverse role that entails data crunching, decision making and process development; responsibilities include supporting new projects, managing strong vendor & merchant relationships, and working closely with cross functional departments.
The Specialist will analyze & evaluate the data, performing root cause analysis, registering the findings, developing recommendations, and implementing and executing solutions. This is a highly critical position and offers wide exposure to the industry and business.
KEY PERFORMANCE METRICS
- Annual target for Net Compliance Recoveries, keeping reversals at 20% target rate (with year over year improvement)
- Vendor registration completion through vendor portal within 3 business days
- A...