Sr. Associate Support Engineer, SAP
RIMINI_BRAZIL Rimini Street Brazil Serviços de Tecnologia Ltda.
Job Description
Position Summary
Sr. Associate Support Engineer, SAP MM/WM (remote, Brazil). Provide remote-based support for SAP applications as part of a global customer support team, researching, troubleshooting, and supporting multiple SAP modules for clients using 4.x and ECC environments.
Essential Duties and Responsibilities
- Solve customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
- Work with customers daily to understand their needs, support business change, and deliver a consistently high quality customer experience.
- Configure, present, and discuss best practices and functionalities of the SAP WM and MM modules; support client customizations, sharing experience and best practices advice.
- Develop or work with a developer to deliver application break fixes for critical product defects.
- Provide hands‑on assistance using proprietary tools in a test enviro...