Sr. Product Support Specialist - Enterprise Clinicals - *Internal Candidates Only*

Raintree Systems, Inc

United States, United States, United States
Full-time
Posted June 16, 2026
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Job Description

Sr.


Product Support Specialist - Enterprise Clinicals *** INTERNAL CANDIDATES ONLY   The Product Support Specialist – Enterprise is a high-impact, Tier 2 resource dedicated to the success of Raintree’s most complex and high-value healthcare clients.


This role serves as the technical bridge between frontline support and Engineering, providing white-glove service to ensure system stability and workflow continuity.


You will be responsible for resolving high-complexity issues, escalations, mentoring technical staff, and spearheading Major Incident Management (MIM) to protect Raintree’s reputation and operational excellence.   Core Responsibilities   Technical Leadership & Escalation Tier 2 Subject Matter Expertise:



  • Act as the key source of knowledge for our enterprise base when it comes to complex technical issues across Practice Management, Clinical, and Billing/Financial domains, with an emphasis o...
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