Job Description
Position: Sr Specialist IT Service Mgmt
Reports to: Sr Mgr Service Mgmt
Department / Function: Information Services, Tech Ops
Location: Mexico - remote
Countries in scope: global
**Role Overview**:
The Sr. IT Service Management Specialist is responsible for overseeing and optimizing IT service delivery. This role ensures that IT services meet business needs, enhance operational efficiency, and align with industry best practices. The specialist will lead the implementation of IT Service Management (ITSM) processes, tools, and frameworks, while also managing service quality, performance, and continuous improvement initiatives.
**Accountabilities**:
**Responsibilities / Outcomes Expected**:
- Implement and Manage ITSM Processes: Develop, implement, and manage ITSM processes such as incident, problem, change, and service level management to ensure efficient and effective IT service delivery.
- Service Quality Assurance: Conduct regular quality assurance checks...
Reports to: Sr Mgr Service Mgmt
Department / Function: Information Services, Tech Ops
Location: Mexico - remote
Countries in scope: global
**Role Overview**:
The Sr. IT Service Management Specialist is responsible for overseeing and optimizing IT service delivery. This role ensures that IT services meet business needs, enhance operational efficiency, and align with industry best practices. The specialist will lead the implementation of IT Service Management (ITSM) processes, tools, and frameworks, while also managing service quality, performance, and continuous improvement initiatives.
**Accountabilities**:
**Responsibilities / Outcomes Expected**:
- Implement and Manage ITSM Processes: Develop, implement, and manage ITSM processes such as incident, problem, change, and service level management to ensure efficient and effective IT service delivery.
- Service Quality Assurance: Conduct regular quality assurance checks...