Sr Technical Support Specialist

LIXIL

santa clara coatitla, estado de méxico, Mexico
Full-time
Posted May 28, 2026

Job Description

Responsibilities

  • Obtain and maintain valid NOM certificates for products requested by the Commercial team, acting as the in‑house expert in the certification process for ceramic and faucet products.
  • Define and execute strategies for obtaining, modifying, and renewing NOM certificates for the products under your responsibility.
  • Collaborate with internal areas such as Marketing, the Commercial Department, and other departments to define and execute processes.
  • Coordinate with internal departments to ensure compliance with regulatory requirements for products.
  • Control inventory of ceramic and faucet parts for surveillance sampling, renewal and/or initial product certification by the Product Certification Body (PCO).
  • Prepare, compile, and review technical files and regulatory documentation for the ceramic and faucet products under your responsibility.
  • Maintain relationships with certifying entities such as OCP...