Job Description
Position Overview
This position takes part in assisting and supporting the Lodge Manager and Assistant Manager in maximising sales and the day-to-day operations of the Lodge, while ensuring customer needs are met, complaints are resolved, and service is quick and efficient.
Key Performance Indicators
- Sales to Budget
- IPT (Items Per Transaction)
- Average $
- Accessory Sales
- VIP Sign ups
Key Tasks / Accountabilities
- Sales
- Customer Service
- Administration and Security
- Maintaining visual Standards
- Best Practice of Company Values
- Work with the Lodge team in the maximisation of sales and provision of exceptional customer service in accordance with the Rodd & Gunn sales training program and Sales Folder.
- Meeting set sales targets - this aspect of the work can be demanding, often carried out in a busy and pressured environment, w...