Job Description
Sync Tech is seeking an Application Support Analyst for its Belgian client, a global leader in digitized supply chain planning.This company provides solutions to help businesses tackle complex planning challenges with efficiency and sustainability.Their software integrates advanced intelligence for rapid, informed decision-making across supply networks, serving industries like consumer goods, life sciences, chemicals, and packaging.In this role, you will primarily support US-based clients and collaborate closely with US teams to deliver exceptional solutions.Main Responsibilities:Provide solutions for challenging customer problemsTake ownership of assigned ticketsCommunicate implemented solutions to customersFind optimal solutions using technical knowledgeMaintain strong internal network to resolve customer issuesManage ticket priorities and workloadRequirements:Master's degree with solid IT background (or similar by experience)2+ years of software/application support experienceExce...