Job Description
Support Engineer 1Will support our SaaS customers to provide Solution/Product support on Enterprise Supply Planning (ESP), Demand, Fulfillment, Sequencing and our next generation of cognitive planning applications throughout the customer value journey with Blue Yonder.What You'll DoProvide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phasesMaintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in Blue Yonder Planning Solution Operate TeamProvide advice to Blue Yonder partners and customers regarding industry best practices and process methodologyDocument learnings and create knowledge articles for repeated casesBring in new ideas for automation, re-use and service improvementsUnderstand the SaaS offering, features and functionality deployed for a given customerWork closely with the Blue Yonder Planning SCPO Solution Experts for complex issue resolution in...